Terms & Conditions
Welcome to The Wood Works! By accessing or using our website, services, or purchasing our products, you agree to be bound by the following terms and conditions. Please read these carefully before using our site or services.
1. Introduction
The Wood Works (“we,” “us,” or “our”) provides custom-made party supplies, personalized gifts, laser-cutting, and engraving services. By accessing our website and placing an order, you agree to these terms and conditions and represent that you are of legal age to form a binding contract.
2. Use of Website
Our website and services are intended for personal, non-commercial use only. You may not modify, reproduce, distribute, or exploit any content for commercial purposes without prior written permission from The Wood Works.
3. Orders and Payment
- Order Acceptance: All orders are subject to acceptance by The Wood Works. We reserve the right to refuse any order for any reason.
- Customization: Each product is made to order, based on customer specifications. Please review customization details carefully, as we are not responsible for errors in customer-provided information.
- Pricing: All prices are listed in [Currency] and may be subject to change. Taxes and shipping fees are additional and displayed at checkout.
- Payment Terms: Orders must be paid in full at the time of purchase. We accept [list of accepted payment methods].
4. Production and Shipping
- Lead Time: Due to the custom nature of our products, production times vary. Estimated timelines are provided at checkout but are subject to delays based on order volume and availability.
- Shipping: We offer [domestic and/or international] shipping through reputable carriers. Shipping costs are calculated at checkout. The Wood Works is not responsible for delays or damages caused by shipping carriers.
- Customs and Duties: For international orders, customers are responsible for any customs fees or duties.
5. Returns and Cancellations
- Custom Orders: Due to the personalized nature of our products, we cannot accept returns on custom orders. All sales are final unless an item arrives damaged or defective.
- Damaged Items: If your item arrives damaged, please contact us within 7 days of receipt with photos and a description of the damage. We will work to resolve the issue as quickly as possible.
- Order Cancellations: Orders can be canceled within 24 hours of purchase. After 24 hours, cancellations may not be possible due to our production schedule.
6. Intellectual Property
All content on our website, including text, images, logos, and designs, is the intellectual property of The Wood Works. Unauthorized use, reproduction, or distribution of any content is prohibited.
7. Customer-Provided Content
When submitting a custom design, photo, or logo, you represent that you have the legal right to use the material. The Wood Works is not responsible for intellectual property infringements resulting from customer-provided content.
8. Limitation of Liability
The Wood Works is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. Our total liability for any claim relating to products purchased shall not exceed the cost of the product in question.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy [insert link] to understand our practices.
10. Changes to Terms
The Wood Works reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on this page. Your continued use of our services indicates acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of [Insert Country/State]. Any disputes arising from the use of our website or services shall be resolved in the courts of [Insert Country/State].
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
The Wood Works
Email: info@thewoodworks.co.nz
