At The Wood Works, we are committed to delivering your order as quickly and efficiently as possible. Please read the following information carefully to understand our shipping and order policies.
Shipping:
- We offer shipping to most countries around the world.
- The shipping cost will be calculated and displayed at checkout based on the shipping destination and the chosen shipping method.
- Estimated delivery times are provided for each shipping method during checkout. Please note that these are only estimates and delivery times may vary due to unforeseen circumstances.
- We are not responsible for any customs fees or duties that may be incurred for international orders.
Order Processing:
- Orders are typically processed within 1-3 business days, depending on the complexity of the order.
- Customized or personalized orders may take longer to process.
- We will notify you if there are any delays in processing your order.
Cancellations:
- You may cancel your order within 24 hours of placing it, as long as the order has not yet entered the production process.
- To cancel your order, please contact our customer service team as soon as possible.
- If your order has already entered the production process, it may not be possible to cancel it. In this case, you will need to follow our return policy to request a refund.
Returns:
- We accept returns within 30 days of the original purchase date.
- To be eligible for a return, the item must be in its original condition and packaging.
- Customized or personalized items are not eligible for return, unless there was a mistake on our part.
- Please contact our customer service team to request a return and receive instructions on how to proceed.
- Return shipping costs are the responsibility of the customer, unless the return is a result of our error.
If you have any questions about our shipping and order policies, please don’t hesitate to contact us. Our customer service team is always happy to help.