1. Order Process
- Order Placement: Orders can be placed through our website. For custom items, please ensure all specifications and customization details are correct before completing your purchase, as these cannot be modified once production begins.
- Order Confirmation: After placing your order, you will receive a confirmation email with all order details. Review this carefully and contact us within 24 hours if there are any discrepancies.
- Production Time: Each product is custom-made to order. Typical production time is [X-Y days], depending on the complexity and size of the order. For larger orders or intricate designs, additional time may be required.
2. Local Shipping Options
- Standard Local Shipping: We offer standard shipping within [insert local area or region, e.g., “within [City/State/Country]”]. Shipping rates are calculated based on the order’s weight, size, and destination.
- Expedited Shipping: For orders requiring quicker delivery, we offer expedited shipping within [insert local area/region]. Rates for expedited services vary and are calculated at checkout.
- Delivery Partners: Our shipping partners include [insert carrier names], providing reliable delivery options to ensure your items arrive in excellent condition and on time.
3. Estimated Shipping Timeframes
Delivery times vary based on the shipping option selected and your location:
- Standard Shipping: 2 to 3 days
Please note that delays due to weather, high order volumes, or carrier issues may occasionally occur, particularly during peak seasons.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number. This number can be used to track the status of your shipment on the carrier’s website.
5. Shipping Fees and Taxes
- Shipping Fees: Shipping costs are calculated at checkout based on the selected shipping method and destination. All shipping fees are non-refundable.
6. Order Modifications and Cancellations
- Order Changes: Due to the custom nature of our products, orders cannot be modified once they have entered production. Please double-check all order details before confirming your purchase.
- Order Cancellations: Orders may be canceled within 24 hours of placement. After 24 hours, cancellations are not guaranteed as the order may have already entered production.
7. Shipping Issues and Lost Packages
In the rare event that your package is delayed, lost, or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve any issues. However, please note that The Wood Works is not liable for delays caused by the carrier or unforeseen events.
