At The Wood Works, we are committed to delivering your order as quickly and efficiently as possible. Please read the following information carefully to understand our shipping and order policies.

Shipping:

• We offer shipping to most countries around the world.
• The shipping cost will be calculated and displayed at checkout based on the shipping destination and the chosen shipping method.
• Estimated delivery times are provided for each shipping method during checkout. Please note that these are only estimates and delivery times may vary due to unforeseen circumstances.
• We are not responsible for any customs fees or duties that may be incurred for international orders.

Order Processing:

• Orders are typically processed within 1-3 business days, depending on the complexity of the order.
• Customized or personalized orders may take longer to process.
• We will notify you if there are any delays in processing your order.

Cancellations:

• You may cancel your order within 24 hours of placing it, as long as the order has not yet entered the production process.
• To cancel your order, please contact our customer service team as soon as possible.
• If your order has already entered the production process, it may not be possible to cancel it. In this case, you will need to follow our return policy to request a refund.

Returns:

• We accept returns within 30 days of the original purchase date.
• To be eligible for a return, the item must be in its original condition and packaging.
• Customized or personalized items are not eligible for return, unless there was a mistake on our part.
• Please contact our customer service team to request a return and receive instructions on how to proceed.
• Return shipping costs are the responsibility of the customer, unless the return is a result of our error.

If you have any questions about our shipping and order policies, please don’t hesitate to contact us. Our customer service team is always happy to help.